Disgruntled workers expose ACE Air, Ambulance

Review & Mail Writers

Disgruntled workers at internationally accredited air ambulance operator, ACE Air & Ambulance (Pvt) Ltd have alleged the company is involved in under-hand dealings which include tax invasion and forgery, among others.

“We don’t get any payslips at ACE. We are paid USD in envelopes so that the company avoids paying tax. Rumour has it that some company vehicles were purchased as personal vehicles to reduce costs at the border, prejudicing the country of import duty,” said one employee who spoke on condition of anonymity for fear of victimisation.

He said the company was also in the habit of selling fake qualification documents.

“The school prints and signs fake diplomas for unqualified people and they look for contracts using these people whom they pay peanuts while they reap huge profits. This is happening at Safaris, Eureka Mine, Pickstone Mine, Invictus and in Mozambique where they have some of their operations,” he said

Another worker said they were not allowed to discuss their salaries with anyone, including workmates even if they were in same grades.

“All issues to do with money are done by the Human Resources/Accounts Manager for both HAC and ACE, one Hebert Fate. All the shenanigans of fake certificates is done by a panel which comprises of Mark Smythe, owner of ACE and director operations, Sibo Moyo, Shingi Chibvongodze,Fate and Kunaka then the Croshior Medical Director is the one who signs them,” he said.

He added; “We want the school to be closed as investigations are done. We have evidence especially on fake certificates; I also have some,” he said.

Some of the workers took to social media to vent out their anger at the manner in which they were being treated by the company and exposing its shenanigans.

Ronald Muvandi, who is also a member of the Zimbabwe Ambulance Professionals Association (ZAPA) claimed one of his managers in Mozambique gave him fake Diploma in Emergency Care Technology among his file of documents.

He said this was after he had complained to the manager about his salary and working conditions.

“I then approached our manager who gave me a surprise of my life. Among my documents in my file were fake Ace Ambulance certificates. Copies are attached hereon,” he wrote on his Facebook page.

“After a long time working outside of the country, I decided I should come and work from home, settle with my wife, grandsons and daughters. My first choice was ACE Air and Ambulance. Luckily I got a position as Training Officer. I served with diligence for one year, 2018-19. Ace got an international contract in Mozambique requiring people with my skills. I had made a decision to work from home but I could not refuse ACE request since the most suitable candidates were not readily available,” he said.

“We agreed on a contract paid in USD but I only got it for two months. The rest till 2022 RTGS were paid. The problem was bank swiping, fluctuation of black market currency. I could not get salary equivalence. I submitted a complaint on this matter but did not get favourable response, which was termination and I moved back to Harare.

“This was not a problem for me but the offer was less than what I used to get as a training officer. I turned down the new contract and asked ACE to pay me what I had accrued, ie leave days, unpaid overtime and gratuity. ACE was very reluctant to pay until I approached NEC medical. What they were willing to pay was much less than what was due to me,” he said.

He further alleged that during the COVID-19 pandemic, he was forced to unlawfully enter into Mozambique through undesignated entry points since the company could not process proper travel documents for him, adding he had lost some of his documents in the process.

Smythe did not respond to questions sent to him although he saw them.

ACE Air & Ambulance (Pvt) Ltd is an internationally accredited air ambulance operator founded in 2015 and has multiple bases throughout Zimbabwe that specialise in emergency evacuation, remote rescue and recovery. It runs an internationally accredited training school that trains professionals and non-professionals and claims to have trained over 14,000 people to date.

Disgruntled workers expose ACE Air, Ambulance

Review & Mail Writers

Disgruntled workers at internationally accredited air ambulance operator, ACE Air & Ambulance (Pvt) Ltd have alleged the company is involved in under-hand dealings which include tax invasion and forgery, among others.

“We don’t get any payslips at ACE. We are paid USD in envelopes so that the company avoids paying tax. Rumour has it that some company vehicles were purchased as personal vehicles to reduce costs at the border, prejudicing the country of import duty,” said one employee who spoke on condition of anonymity for fear of victimisation.

He said the company was also in the habit of selling fake qualification documents.

“The school prints and signs fake diplomas for unqualified people and they look for contracts using these people whom they pay peanuts while they reap huge profits. This is happening at Safaris, Eureka Mine, Pickstone Mine, Invictus and in Mozambique where they have some of their operations,” he said

Another worker said they were not allowed to discuss their salaries with anyone, including workmates even if they were in same grades.

“All issues to do with money are done by the Human Resources/Accounts Manager for both HAC and ACE, one Hebert Fate. All the shenanigans of fake certificates is done by a panel which comprises of Mark Smythe, owner of ACE and director operations, Sibo Moyo, Shingi Chibvongodze,Fate and Kunaka then the Croshior Medical Director is the one who signs them,” he said.

He added; “We want the school to be closed as investigations are done. We have evidence especially on fake certificates; I also have some,” he said.

Some of the workers took to social media to vent out their anger at the manner in which they were being treated by the company and exposing its shenanigans.

Ronald Muvandi, who is also a member of the Zimbabwe Ambulance Professionals Association (ZAPA) claimed one of his managers in Mozambique gave him fake Diploma in Emergency Care Technology among his file of documents.

He said this was after he had complained to the manager about his salary and working conditions.

“I then approached our manager who gave me a surprise of my life. Among my documents in my file were fake Ace Ambulance certificates. Copies are attached hereon,” he wrote on his Facebook page.

“After a long time working outside of the country, I decided I should come and work from home, settle with my wife, grandsons and daughters. My first choice was ACE Air and Ambulance. Luckily I got a position as Training Officer. I served with diligence for one year, 2018-19. Ace got an international contract in Mozambique requiring people with my skills. I had made a decision to work from home but I could not refuse ACE request since the most suitable candidates were not readily available,” he said.

“We agreed on a contract paid in USD but I only got it for two months. The rest till 2022 RTGS were paid. The problem was bank swiping, fluctuation of black market currency. I could not get salary equivalence. I submitted a complaint on this matter but did not get favourable response, which was termination and I moved back to Harare.

“This was not a problem for me but the offer was less than what I used to get as a training officer. I turned down the new contract and asked ACE to pay me what I had accrued, ie leave days, unpaid overtime and gratuity. ACE was very reluctant to pay until I approached NEC medical. What they were willing to pay was much less than what was due to me,” he said.

He further alleged that during the COVID-19 pandemic, he was forced to unlawfully enter into Mozambique through undesignated entry points since the company could not process proper travel documents for him, adding he had lost some of his documents in the process.

Smythe did not respond to questions sent to him although he saw them.

ACE Air & Ambulance (Pvt) Ltd is an internationally accredited air ambulance operator founded in 2015 and has multiple bases throughout Zimbabwe that specialise in emergency evacuation, remote rescue and recovery. It runs an internationally accredited training school that trains professionals and non-professionals and claims to have trained over 14,000 people to date.

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